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Withdrawal & Return Form

You have 14 days from the delivery of your order to request a return. Use the form below to notify us: we will reply within 48 business hours with the return instructions.

⚠️ Exception – personalized products: in accordance with Article L221-28 of the French Consumer Code, custom mouse pads (created from your own image, logo or photo) are excluded from the right of withdrawal. They remain covered by legal warranties in the event of a manufacturing defect.

Withdrawal form

Under articles L221-18 and following of the French Consumer Code, you have 14 days from the day you receive your order to exercise your right of withdrawal. Fill in the form below: you'll get a confirmation by email and our team will reply within 48 working hours.

Purpose of your request

Order number

Name

Phone

Order date (DD/MM/YYYY)

Date the parcel was received (DD/MM/YYYY)

Product(s) concerned: name and reference

Customer's name and full postal address

Message

I hereby give notice that I withdraw from the contract of sale for the product(s) listed above *

I understand that personalised mouse pads are excluded from the right of withdrawal (article L221-28 of the French Consumer Code) *

Return address: JMR-Service / PopMyPad, 2 rue des chaumes dorés, 27930 Guichainville, France.

Return shipping costs are at your expense. Your refund is issued within 5 to 7 working days once we have received and checked the product, to the payment method used for the order.

Withdrawal & Return Form

Withdrawal form

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Withdrawal & Return Form

Withdrawal form

Your pad, your style. Your POP setup.