Shipping Zones & Markets
Products ordered on https://www.popmypad.com are shipped with tracked shipping to the United States (all 50 states, plus Alaska, Hawaii, and US territories).
Delivery Times (Business Days)
To ensure total transparency, our delivery times are broken down as follows:
- Processing Time (Handling): 1 to 5 business days.
- Transit Time: 7 to 15 business days.
- Total Delivery Time: Your package typically arrives within 8 to 20 business days after your order is confirmed.
Important: In case of an exceptional delivery delay of more than 20 business days due to reasons other than force majeure or a customer address error, the customer is entitled to request cancellation of the order and a full refund.
Shipping Fees
At PopMyPad, we make it easy to get your gear:
- FREE Shipping: On every order of $59.99 or more, tracked shipping to the United States is free.
- Orders under $59.99: A flat tracked shipping fee of $4.90 applies and is always displayed transparently at checkout before payment.
Delivery Conditions
- Single shipment: Unless stated otherwise, all orders are shipped in a single package.
- Product availability: If an item becomes unavailable, PopMyPad will contact you promptly to arrange a partial shipment or a refund for the unavailable item(s).
Stolen or Missing Packages (Porch Piracy & Delivery Issues)
We highly recommend monitoring your tracking number closely. PopMyPad cannot be held responsible for stolen or missing packages once they have been successfully marked as "Delivered" by the local shipping carrier (USPS, UPS, FedEx, DHL, etc.).
The carrier's official tracking information constitutes absolute "Proof of Delivery". If your tracking states "Delivered" but you have not received your package, please check around your property, verify with neighbors, and contact your local postal service immediately to file an official claim.
Responsibility and Accuracy of the Shipping Address
The customer is solely responsible for providing a complete and accurate shipping address at checkout. Please ensure that all mandatory details (such as Apartment, Suite, Unit, Building number, or Floor) are clearly specified.
Consequences of an error: Any incorrect, incomplete, or unclaimed address that results in the package being returned to our shipping hubs or destroyed by the local carrier will not qualify for an automatic refund. If a reshipment is possible, the actual shipping and handling fees will be fully charged to the customer before the new shipment.
Order Inspection and Receipt
Upon receiving your package, please check the general condition of the packaging and merchandise. If you notice any damage, please notify PopMyPad via email within 5 business days with supporting evidence (photos and description) so our team can assist you with a replacement or claim.
