Shipping policy

Voici une traduction professionnelle et précise de votre Politique de Livraison en anglais pour PopMyPad :

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PopMyPad Shipping Policy

1. Delivery Zones

Products ordered from https://www.popmypad.fr are delivered exclusively within Metropolitan France.

2. Delivery Times

PopMyPad undertakes to deliver products within a maximum period of 30 days to the address provided by the customer during the checkout process. Delivery occurs at the moment the customer takes physical possession of the product.

• Important: In the event of a delivery delay exceeding 30 days for reasons other than Force Majeure or the customer's own actions, the customer may request the cancellation of the order and a full refund, in accordance with Articles L 216-2, L 216-3, and L 241-4 of the French Consumer Code (Code de la consommation).

3. Shipping Methods and Conditions

• Single Shipment: Unless otherwise stated, all orders are delivered in a single shipment.

• Product Availability: If a product is unavailable, PopMyPad will inform you promptly to arrange for a partial delivery or a refund for the unavailable items.

4. Inspection and Receipt of the Order

Upon receiving the package, the customer must:

• Inspect the condition of the package and the goods.

• Note any specific reservations on the delivery slip in case of damage or anomalies (for deliveries requiring a signature).

• Inform PopMyPad within 5 business days of any issues via email, providing supporting evidence (photos, documents).

Beyond this period, claims will no longer be accepted, and the products will be considered compliant and in good condition.

5. Right of Termination in Case of Delay

If the ordered products are not delivered within the specified timeframe for any reason other than Force Majeure or the customer's actions, the customer may terminate the sales contract:

• Procedure: Send a registered letter with acknowledgment of receipt (lettre recommandée avec accusé de réception) to PopMyPad requesting termination.

• Refund: Within 14 days of receiving the request, PopMyPad will refund all sums paid.

6. Special Delivery Conditions

Specific requests for special packaging or non-standard transport (if accepted by PopMyPad) may incur additional costs. These costs will be subject to a quote accepted by the customer.

7. Delivery Restrictions

Deliveries to public places (hotels, schools, restaurants, etc.) may be refused for security reasons. In such cases, delivery can be arranged to the Post Office of your choice.

8. Accuracy of Shipping Address

The customer is solely responsible for the accuracy of the address provided at the time of order. An incorrect or incomplete address causing a "Return to Sender" will result in re-shipping fees charged to the customer, which must be paid before the item is sent out again.

9. Transfer of Risk

The products travel at PopMyPad's risk until they are delivered to the customer. However, if the customer chooses their own carrier, the risks are transferred at the time the package is handed over to said carrier.